Angi Reviews Guide

How to Fight Fake Angi Reviews

Angi (formerly Angie's List) and HomeAdvisor merged their review systems. Here's how to dispute fake reviews on the combined platform.

The Angi + HomeAdvisor merger and reviews

When Angi and HomeAdvisor merged in 2021, their review systems were consolidated. Reviews from both platforms now appear together on your Angi profile. This means you may need to dispute reviews that originated on either the old Angie's List or HomeAdvisor platform.

The good news: Angi has a more structured dispute process than most platforms because many jobs are booked directly through their system, making it easier to verify whether a reviewer was actually a customer.

What Angi considers a policy violation

Fraudulent reviews — reviews from people who never hired or used your services
Competitor reviews — reviews written by competing businesses or their employees
Profanity and threats — abusive or threatening language
Unverifiable reviews — when the reviewer cannot prove they used the service
Wrong business — reviews intended for a different company
Duplicate reviews — the same person leaving multiple reviews for one service
Reviews about employees personally — content targeting individuals rather than the service

Step-by-step: Dispute an Angi review

Step 1: Log into Angi Business Center

Go to business.angi.com and sign into your business account. You need to be the verified business owner or an authorized representative.

Step 2: Find the review

Navigate to the Reviews section of your dashboard. Locate the specific review you want to dispute. Note the reviewer's name and date for reference.

Step 3: Click Dispute or Report

Each review should have a "Dispute" or "Report" option. Click it and select the reason that best describes why the review is problematic.

Step 4: Provide evidence

This is where Angi differs from other platforms. Provide specific evidence: customer records, job documentation, scheduling records, or any proof that contradicts the review. If the person was never your customer, state this clearly.

Step 5: Wait for investigation

Angi's team will investigate, potentially contacting both you and the reviewer. This process typically takes 7-14 business days. Complex cases involving verification can take up to 30 days.

Why Angi disputes have higher success rates

Angi has a built-in advantage for dispute resolution: transaction records. When a job is booked through Angi or HomeAdvisor, there's a paper trail. If a reviewer claims they used your service but there's no record in Angi's system, you have strong grounds for removal.

Additionally, Angi's focus on home services means their moderation team understands industry-specific issues like scope disputes, pricing disagreements, and seasonal scheduling problems — context that helps them make better decisions.

Angi-specific strategies

Reference your Angi job history when disputing — if the reviewer doesn't appear in your transaction records, highlight this
If a review mentions specific work details that don't match your records, point out the discrepancies
Angi allows businesses to respond publicly to reviews; use this to share your perspective while the dispute is pending
Keep all communication with customers documented, especially for jobs booked off-platform that get reviewed on Angi
If you're an Angi Certified pro, you may have access to dedicated support for review disputes

Dealing with lead-related reviews

A unique challenge on Angi is reviews from lead-based interactions. Sometimes homeowners leave negative reviews after a quote or estimate, before any work is done. If someone reviewed you based on a phone call or estimate rather than completed work, this is often grounds for removal since no service was actually provided.

Frequently asked questions

How do I dispute a review on Angi?

Log into your Angi Business Center, navigate to your reviews, and click "Dispute" or "Report" on the specific review. Provide a detailed explanation of why the review is inaccurate or violates Angi's policies. Angi's moderation team will investigate.

Are HomeAdvisor reviews the same as Angi reviews?

Yes. Angi merged with HomeAdvisor in 2021, and reviews from both platforms are now consolidated. Disputes for either follow the same process through the Angi Business Center.

What types of Angi reviews can be removed?

Angi removes reviews that are fraudulent, from non-customers, contain profanity or threats, are from competitors, violate their terms of service, or where the reviewer cannot be verified as having used the business's services.

How long does Angi take to resolve a review dispute?

Angi typically investigates disputes within 7-14 business days. They may contact both the reviewer and the business for additional information. Complex cases involving verification can take up to 30 days.

Can Angi verify whether a reviewer was actually a customer?

Angi has an advantage over other platforms in that many transactions are booked through their system. If a review comes from someone who never booked through Angi or cannot provide proof of service, Angi is more likely to remove it.